Refund policy
Refund & Return Policy
We want you to love your Sakura Ave order. If something isn’t right, please contact us and we’ll do our best to help.
Returns
We accept eligible returns requested within 30 days of delivery.
To be eligible for a return, your item must be:
• Unworn and unused
• In the same condition that you received it
• With original tags, if applicable
• In its original packaging, when applicable
You’ll also need your order number or proof of purchase.
To request a return, please contact us at support@sakuraaveshop.com before sending anything back. Please do not send items back without first receiving return instructions from us.
For approved returns due to a change of mind, incorrect size selection, or other reasons unrelated to a product defect or shipping error, the customer is responsible for return shipping costs.
Return shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if:
• Your item arrives damaged
• Your item is defective
• You receive the wrong item
• Your order is missing an item
Please contact us at support@sakuraaveshop.com with your order number and clear photos of the item and its packaging, when applicable.
We will review the issue and work with you to find an appropriate solution, which may include a replacement or a full refund.
If an item is confirmed to be damaged, defective, or incorrect due to an error on our part, we will provide return instructions and cover the applicable return shipping costs.
Non-Returnable Items
Certain items are not eligible for return, including:
• Personalized or custom-made items
• Items marked as Final Sale
• Gift cards
• Used or worn items
• Items that are not in their original condition
• Certain personal care or hygiene-related items
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Sale Items
Sale items may be eligible for return unless they are specifically marked as Final Sale.
Items marked Final Sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Exchanges
If you would like a different size, color, or item, the fastest option is generally to return the original item, if eligible, and place a new order.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or credit card company may require additional time to post the funds to your account.
If you have not received your refund after 15 business days from the date we approved it, please contact us at support@sakuraaveshop.com.
European Union Customers
If your order is shipped to the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel certain online purchases within 14 days of receiving your order.
Where applicable, these rights are not affected by the return conditions described above.
For more information or to exercise applicable cancellation rights, please contact us at support@sakuraaveshop.com.
Contact Us
For any questions about returns, refunds, or your order, please contact: